How to do ‘Customer Satisfaction’

By macjules, December 11, 2009 13:56

Damn, how I really wish I had the nerve and intelligence to write to some of the people around me in the same way this guy does. It is hilarious and really improves a bad work day for me when I read this stuff.

Never changing projects.

By macjules, December 10, 2009 10:40

For my sins I attempt to run projects 9-5. Sometimes these go well and sometimes they don’t. I’m not sure if I score the 70% failure rate that are typical of projects (I may be higher!) but I also think it depends on a lot of things such as how to classify a failure and just as importantly how do you classify a success.

People often make the fatal assumption that any divergence of any sort from your original budgets, aim, documentation etc. is automatically a failure.  The same people often fail to ask if it is realistic on a large project if it is sensible or even possible to know everything with 100% certainty of the future. Last time I checked there were only gypsies and soothsayers professing to have this level of knowledge!  By this I refer to such things as markets changing, financial crashes, changes in business direction, better insight into the amount of work to be done to achieve the desired outcome, changes to the desired outcome, people factors etc.  The list is endless but it is simply used to highlight that it is in my opinion categorically not possible to have the level of knowledge at the start  in order to complete a project without any changes to your initial situation.

That said it should stop one from trying!

So where I am going to with this, well I just wanted to give a link through to a website where I believe they have a lot of information that can really help project managers keep structure in their work and also avoid making too many of the pitfalls that others have already made. The site is ProjectSmart. If you know another good one feel free to comment it.

Motivational Issues

By macjules, December 4, 2009 11:14

I’ve camped with motivational issues for so many years now. I don’t have any motivational issues with  drinking beer, sitting on my ass all day, avoiding physical exercise, avoiding as much work as possible etc. but I do have a motivational issue when it comes to taking physical exercise. This in itself is rather strange as I used to be (yes, in the famous ‘good ol’ days) quite fanatical about exercise.

By fanatical I mean it,  I used to excerise 3 times per day , every day!

But things went rapidly down hill after I got just 1 injury too many and spent ages in recovery yet still kept on eating as though I was training. Now 10 (plus) years on I’m a larger rounder person. A person who breathes hard after walking stairs and sweats at the mere thought of excersise.

In the mean time my injuries (about 6 serious ones) are now pretty much under control, but they still have a noticeable effect on me when I attempt to get started on training again.

But as a new father with 1 toddler and a second baby on the way it would be good to stop putting myself in the “walking hart attack”  category.

So I’ve bought myself a fancy weight scale from Withings that will show my fat content (yes embarrassing) and I’ve purchased the ” Fat Burning Furnace“. I’m hoping that this time I can motivate myself and slim down.  I’ll keep you all posted on the progress .

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